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Rest Australia

Your frequently asked questions, answered

Where are Rest products from?

How do I unsubscribe from the mailing list?

Are all Rest products hypoallergenic?

General

What payment methods do you accept?

Can I add my discount code after purchase?

What is your 30-day best price guarantee?

Can I use a restduvet.com discount code on another site?

Payment

What is your exchange policy?

What is your return policy?

What is your warranty policy?

Refund & Warranty Policies

Where do you ship to?

When can I expect my order to arrive?

Where is my package?

Can I change my order or shipping information?

Can I specify a delivery date?

Order and Shipping

What is the difference between a duvet and a comforter?

Is the Cooling Comforter Vegan?

What are the measurements and weight of the Cooling Comforter?

Can you use a cover with the Cooling Comforter?

How do I care for my Cooling Comforter?

Cooling Comforter

Is your down material ethically sourced?

How do I maintain/store my duvet when I’m not using it?

How can I wash my duvet at home?

What's the difference between the Original and the Premium Plus duvets?

Duvets

How do I care for my sheets?

What do our Sheets feel like?

Evercool® Sheet Sets + Pillowcases

Product

What do I need to provide when I make a purchase?

What are my payment options with Purple Dot?

What happens if I cancel my pre-order?

Can I change my email or shipping address?

Is my payment information safe?

Purple Dot FAQ

Pre-Order

What are your Livechat support hours?

Can I contact live chat support outside of these specified hours?

Do these Live Chat hours apply every day of the week?

Live Chat

Holiday Return FAQ

I want to order the product as a gift. Will there be price tags on packaging?

Holiday Return Policy

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General

Payment

Refund & Warranty Policies

Order and Shipping

Product

Pre-Order

Live Chat

Holiday Return Policy