We offer free shipping within Australia from our warehouses in located in Sydney and Melbourne. Click here to track your order.

<h3 id="isPasted">Shipping&#xA0;</h3>We offer free shipping within Australia from our warehouses in located in Sydney and Melbourne.&#xA0;<a data-mce-href="http://restduvet.com/track" href="http://restduvet.com/track" target="_blank" title="Rest Order Tracking">Click here</a> to track your order.&#xA0;

Where do you ship to?

In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Orders are typically fulfilled within 1-3 business days. Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays o

In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Orders are typically fulfilled within 1-3 business days.Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time.Didn&#x2019;t receive your tracking information? Reach out to our Customer Experience Team at <a data-fr-linked="true" href="mailto:hello@getrest.com.au" id="isPasted">hello@getrest.com.au</a> or connect with a live chat agent.

When can I expect my order to arrive?

Click here to track your order. If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at hello@getrest.com.au. Think your order might be lost or delayed in transit?. In most cases, our carrier delive

<a href="http://restduvet.aftership.com" id="isPasted">Click here</a>&#xA0;to track your order.&#xA0;If you haven&apos;t received your shipping confirmation, check your spam/junk folder. Can&apos;t find it? Email us at&#xA0;<a data-fr-linked="true" href="mailto:hello@getrest.com.au" id="isPasted">hello@getrest.com.au</a> Think your order might be lost or delayed in transit?In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable. &#xA0;Any queries related to your shipment must first be dealt with the carrier directly.&#xA0;We are required to work within our carrier&apos;s processes. If you haven&apos;t received your order within 10 business days and have already contacted the courier directly, let us know at <a data-fr-linked="true" href="mailto:hello@getrest.com.au" id="isPasted">hello@getrest.com.au</a><a href="mailto:hello@restduvet.com">&#xA0;</a> My order was marked as &apos;delivered&apos; but I can&apos;t find itIf your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery on your behalf.&#xA0;Please note some packages may be prematurely marked as delivered. Using tracking information emailed to you, please contact the carrier to verify.If the package still cannot be located, please contact our Customer Experience team at&#xA0;<a data-fr-linked="true" href="mailto:hello@getrest.com.au" id="isPasted">hello@getrest.com.au</a> or connect with a live chat agent. We&apos;ll try our best to support you to locate your package.&#xA0; Note: Lost packages must be reported within 14 days of marked delivery date.&#xA0;

Where is my package?

Our fulfillment team is working around the clock to get shipments out to you as soon as possible! After an order is confirmed, we are unable to update the order or shipping details. However, please contact us at hello@getrest.com.au or talk to a live

<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our fulfillment team is working around the clock to get shipments out to you as soon as possible! After an order is confirmed, we are unable to update the order or shipping details. However, please contact us at <a data-fr-linked="true" href="mailto:hello@getrest.com.au" id="isPasted">hello@getrest.com.au</a>&#xA0;or talk to a live chat agent as soon as possible. We&apos;ll see what we can do. Provided your order has not already been shipped, we will attempt to make the changes for you.If your order has been shipped, don&#x2019;t panic! You can still contact the courier to redirect it via the tracking link provided on your shipping confirmation email.We can only send your order to the address you provide on your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it so please check your address carefully.

Can I change my order or shipping information?

As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll sen

As we use reputable third party carriers, we&apos;re unable to 100% guarantee that your order will be delivered on a specific date&#x2014;occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we&apos;ll send a shipment email with tracking number(s).We recommend keeping a close eye on your order&apos;s tracking number(s) to see estimated delivery date. If you&apos;re waiting on a package but out of town and need your package delayed, please contact the carrier directly.

Can I specify a delivery date?

Our Customer Experience Team will respond to your inquiry soon! Please allow at least 24 hours for us to get back to you.

Home

Rest Australia

Order and Shipping

Where are Rest products from?

How do I unsubscribe from the mailing list?

Are all Rest products hypoallergenic?

General

What payment methods do you accept?

Can I add my discount code after purchase?

What is your 30-day best price guarantee?

Can I use a restduvet.com discount code on another site?

Payment

What is your exchange policy?

What is your return policy?

What is your warranty policy?

Refund & Warranty Policies

What is the difference between a duvet and a comforter?

Is the Cooling Comforter Vegan?

What are the measurements and weight of the Cooling Comforter?

Can you use a cover with the Cooling Comforter?

How do I care for my Cooling Comforter?

Cooling Comforter

Is your down material ethically sourced?

How do I maintain/store my duvet when I’m not using it?

How can I wash my duvet at home?

What's the difference between the Original and the Premium Plus duvets?

Duvets

How do I care for my sheets?

What do our Sheets feel like?

Evercool® Sheet Sets + Pillowcases

Product

What do I need to provide when I make a purchase?

What are my payment options with Purple Dot?

What happens if I cancel my pre-order?

Can I change my email or shipping address?

Is my payment information safe?

Purple Dot FAQ

Pre-Order

What are your Livechat support hours?

Can I contact live chat support outside of these specified hours?

Do these Live Chat hours apply every day of the week?

Live Chat

Holiday Return FAQ

I want to order the product as a gift. Will there be price tags on packaging?

Holiday Return Policy