What are your Livechat support hours?

Our live chat support is primarily available during the hours mentioned above. If you need assistance outside of these hours, please reach out to hello@restduvet.com.

Our live chat support is primarily available during the hours mentioned above. If you need assistance outside of these hours, please reach out to&#xA0;<a data-fr-linked="true" href="mailto:hello@restduvet.com">hello@restduvet.com</a>.&#xA0;

Can I contact live chat support outside of these specified hours?

Yes, these hours are generally applicable every day of the week. However, please check our website or contact us for any variations or exceptions, such as holidays or special events, that may affect our live chat support hours.

Yes, these hours are generally applicable every day of the week. However, please check our website or contact us for any variations or exceptions, such as holidays or special events, that may affect our live chat support hours.

Do these Live Chat hours apply every day of the week?

Our Customer Experience Team will respond to your inquiry soon! Please allow at least 24 hours for us to get back to you.

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Rest Australia

Live Chat

Where are Rest products from?

How do I unsubscribe from the mailing list?

Are all Rest products hypoallergenic?

General

What payment methods do you accept?

Can I add my discount code after purchase?

What is your 30-day best price guarantee?

Can I use a restduvet.com discount code on another site?

Payment

What is your exchange policy?

What is your return policy?

What is your warranty policy?

Refund & Warranty Policies

Where do you ship to?

When can I expect my order to arrive?

Where is my package?

Can I change my order or shipping information?

Can I specify a delivery date?

Order and Shipping

What is the difference between a duvet and a comforter?

Is the Cooling Comforter Vegan?

What are the measurements and weight of the Cooling Comforter?

Can you use a cover with the Cooling Comforter?

How do I care for my Cooling Comforter?

Cooling Comforter

Is your down material ethically sourced?

How do I maintain/store my duvet when I’m not using it?

How can I wash my duvet at home?

What's the difference between the Original and the Premium Plus duvets?

Duvets

How do I care for my sheets?

What do our Sheets feel like?

Evercool® Sheet Sets + Pillowcases

Product

What do I need to provide when I make a purchase?

What are my payment options with Purple Dot?

What happens if I cancel my pre-order?

Can I change my email or shipping address?

Is my payment information safe?

Purple Dot FAQ

Pre-Order

Holiday Return FAQ

I want to order the product as a gift. Will there be price tags on packaging?

Holiday Return Policy