What is your return policy?Updated a year ago

Holiday Return Policy 

For information regarding any holiday return, please visit our Holiday Return Policy Article on our Help Centre. 

Return

At Rest, we take pride in the quality of our products and are confident that you will find great satisfaction in the comfort of our bedding. If, however, you find yourself unsatisfied with your purchase, we offer a 30-day window from the date of purchase during which you can initiate a return. There will be return fee of $10.00 for your return, which will be deducted from your refund amount. To be eligible for a refund, it is essential that the product is returned in the original packaging it was received in and free from any stains or damage. Please note that we are unable to accept returns that lack the original packaging. Additionally, our returns policy allows for a maximum of two items to be returned per order. 

All returns will be refunded to the original method of payment, issued through store credit, or exchange. If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. If you were the recipient of a product as a gift, returns shall be honored if requested within 30 days of when the gift order was placed and refunds shall be issued in the form of store credit or to the original purchaser.

To start the return, please visit the self-serve online portal. Return shipping fees from the Australia will be covered by Rest. Once your return has been reviewed by our Customer Experience team, a shipping label will be sent your email within 24-48 hours. Customers are able to monitor their returns or exchanges by visiting the self-serve return portal at any time. Items sent back without submitting through the self-service return portal will not be accepted.

Our return policy permits a maximum of 2 items to be returned per order. This limit is in place to facilitate efficient processing and to maintain the quality of service for all customers. Thank you for your compliance with our policy

Refunds

After your return is received, you'll be refunded automatically to the original method of payment. Refund confirmation will be sent to you. Please note in some cases, it may take up to 5-21 business days for your bank or credit card company to process and post the refund.

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as credit back onto a gift card.

Orders purchased via PayPal will only be eligible for a refund to your PayPal account.

Exchanges

If you wish to exchange your item(s), please visit the self-service return portal. If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price difference will be refunded. Exchanges will be processed upon receipt of the original item. 

Damages

Please inspect your order carefully upon receipt and if the product is defective, damaged or if you receive the wrong product, please contact our Customer Experience team at [email protected] or connect with a live chat agent so we can find the best solution for you.